Our experience with an buyer
   Almost ten months has passed , we have received nothing at all from Candy Turner, let alone her payment. Only about a month ago, we have received several very suspicious email. The sender address is her email address, the text content claiming that this email address was no longer accessible. All the emails contain some .exe programs. We have deleted these emails. She has also changed her telephone number.   We are amazed at her taking so much troubles in order to evade this payment.
  During the last ten months, we have received sympathy from many customers and visitors on our website, many has also condemned such conduct. Here we thank them once again, your support are highly appreciated by us.
  As we have lost all the direct contact with this person. We'd like to put a statement here for this person (Candy Turner) only: This webpage will be hosted on our website indefinitely as long as we don't receive from you this payment (USD815.00) and the interests accrued (according to chinese banking interests rate).
( The three paragraphs above were added at July 2002.)


  The name of this buyer is Candy Turner.All the email correspondence between us and her are listed below which describes most of the thing.About half a month after receiving her last email in which she notified us that she will send the check to us at next day,we send a email to her notifying her that we have still not received her check.There must be something wrong as usually it takes about ten days for a mail to reach us from her country.But she didn't reply to this email.And she also ignored all the emails we have sent to her after this.We have called her two times,but every time,there is a woman picking up the phone,after the first "hello" and hearing our voice,then there is no sound at all from other side of the phone.She didn't hang up the phone,but make no sounds.We then hung up the phone and try to call again,but no matter how many times we tried in the next several hours, we can't reach her through telephone.Very likely she have not hung up her telephone after our calling for this several hours. This is the case for each time we called her.Now is 40 days after this last email and we still have no news from her,so we have given up hope of this person sending us payment willingly.
  This is the first time we have encountered such instance,we hope it is the last one.We have taken some risk in allowing our customers to send us payment after receiving products from us because we have full trust in our customers.However very unfortunately,our trust has been abused by this buyer.
  At first we feel hesitate in adding this web page, but after taking some legal advice that we might have a chance of getting this payment back in the future if we do so, and we also think everyone has a obligation to report and condemn such misconduct on internet, we decide to take this step.
  Here is all the information we have got so far for this deal:
 
  Name:Candy Turner
  Tel: 253 333 5188
  email: rayana6@home.com
  Address: Candy Turner
  The Trunk Show Studio 2308 'O' Street NE
  #C
  Auburn, WA 98002
  DHL tracking number:  9901573496 .If upon request,DHL can provide the original document with this person's signature on it when she received the package.
  Following is the last email we received from this person,it also contains all the previous emails. 
 

ZUO,

You have been so great for everything!!! I will put your payment in the =

mail tomarrow morning. I will write it payable to Zuo Yu.

Thank You and I look very forward to ordering supplies from you again =

soon.

Candy Turner

----- Original Message -----=20

From: Zuo Yu=20

To: Ana=20

Sent: Thursday, November 15, 2001 10:40 PM

Subject: Re: silk brocade order

 

Hello!Dear Candy Turner:

Very glad to hear from you.Thank you for your response.

Please make the check payable to "Zuo Yu" and send the check to the =

address below:

Zuo Yu

Changsha Xiangchu Silk Co.

Fu Lu Shan Zhuang,Suite 3-104

No.160 Shao Shan Road

Changsha Hunan 410000

China

Tel:86 731 5683388

You can just print or write the address on your envlope.We will =

receive it within two weeks.

We will make a major updating on our products listed on our website in =

about two weeks,we will notify you when we finish it.

Hape a happy holiday.

Best Regards

Zuo Yu

General Manager

Changsha Xiangchu Silk Co.

From: Ana=20

To: Zuo Yu=20

Sent: Friday, November 16, 2001 8:52 AM

Subject: Re: silk brocade order

 

Zuo,

Hi Sorry I was unable to respond to you right away. My husband and I =

went out of town for a couple of days. However I received the Brocades =

and they are sooooo beautiful. I am very happy with them and very happy =

that I found you, it is hard to find such a good supplier who is fast at =

delivery and has very high quality fabrices like you do. You are Hong =

Kong and got my order to me in a few days. I have had suppliers less =

than 2 states away take a month. So I will be staying with you for good.

I have your full payment ready to go, however I have never sent =

anything to Hong Kong before and need you to send me the address =

exactaly as I should print it on the envelope, and I will put it in =

tomarrows mail for you.

Thank You for your patience. Oh, this weekend I will be gone for 2 =

days and next week is our American holiday "Thanks giving" and I will be =

leaving for a week to go visit my mom. So Please get me your address as =

i want to get your payment our right away.

Have a wonderful day and thank you so much for everything. I LOVE =

YOUR BROCADES AND VELVETS TOO!!

Sincerely,

Candy Turner

The Trunk Show Studio

PS.....Please let me know when you get some new ones in. (brocades =

or velvets)

----- Original Message -----=20

From: Zuo Yu=20

To: Ana=20

Sent: Thursday, November 15, 2001 4:41 PM

Subject: Re: silk brocade order

 

We have still not received your reply to our previous email.We =

have tried to contact you yesterday through telephone but failed,maybe =

your telephone has some problem.

Please pay close attention to your new emails as we will have =

important message to send to you .

Zuo Yu

General Manager

Changsha Xiangchu Silk Co.

----- Original Message -----=20

From: Ana=20

To: Zuo Yu=20

Sent: Tuesday, October 09, 2001 4:52 AM

Subject: Re: silk brocade order

 

Zuo Yu,

Thank you so much. I am so impressed with how timely you are =

with your business. I look forward to having you as a new supplier.

I am wondering if you were able to include the Velvet #02. You =

weren't sure on that one. I am assuming you sent it because you said you =

sent all items. Please let me know when you have a chance.

I will send you your payment out in the next day or two.

Again, thank You so Much for your prompt response. You are a =

symbol of how a business should be run.

I am very pleased with your service.

Thanks,

Candy Turner

The Trunk Show Studio

----- Original Message -----=20

From: Zuo Yu=20

To: Ana=20

Sent: Wednesday, November 07, 2001 4:48 AM

Subject: Re: silk brocade order

 

Hello!Dear Candy Turner:

We have sent out the package to you today.It was sent through =

DHL,the tracking number is 9901573496.You can track it online at =

http://www.dhl.com .You should receive it it within a week.Please let us =

know when you receive it.

We have sent all the products you ordered.The price for all =

these products is 450 + 180 =3D USD630.00

Th shipping charge is USD185.00

The total charge for this order is 630 + 185 =3D USD815.00

Please check this amount,if all is correct,please make the =

check payable to "Zuo Yu" and send it to our address below:

Zuo Yu

Changsha Xiangchu Silk Co.

Fu Lu Shan Zhuang,Suite 3-104

No.160 Shao Shan Road

Changsha Hunan 410000

China

Tel:86 731 5683388

Best Regards

Zuo Yu

General Manager

Changsha Xiangchu Silk Co.

----- Original Message -----=20

From: Ana=20

To: Zuo Yu=20

Sent: Sunday, October 07, 2001 4:36 PM

Subject: Re: silk brocade order

 

Zuo Yu,

I want you to know how much I appriciate all your help. I =

have recently left a supplier of whom I was in business with for 8 =

years. The quality and timeliness of the orders was quickly going down =

to a point I could not thrive in my own business.

I am confirming the order for the Brocades and am changing =

my Velvet order since you have only certain ones available. Here are the =

addtions to my order:

Velvet:

#'s..13, 14, 15 and 16.........2 meters each. and I HOPE you =

can get 02 for me...if so I would like 3 Meters if you have it!!!

I also want to include an addtion to my brocade order:

22,33,41.......2meters each and ...

#34, and 40 I want 5 meters each (I originally asked for 3)

So My final order is:

Brocade-New03 ......2meters

*Brocade-New05.......2 meters

*Brocade-New09.......3meters

*Brocade-New10.......2meters

*Brocade-New11.......3meters

*Brocade-New15.....2meters

*brocad-New17.........2 meters

*Brocade18..............1meter

*Brocade21..............2meters

*Brocade22..............2meters

*Brocade28..............2meters

 

*Brocade30................2meters

*Brocade 31................2meters

*Brocade32.................2meters

*Brocade33.................2meters

*Brocade34...........5 meters

*Brocade40..........5meters

*Brocade41...........2meters

*brocade08..........2 meters

*Brocade15..........2meters

*Brocade 17..........1 meter

*Brocade19............2 meters

VELVETS:

*#02...........3meters@12.00 per meter (if available)=20

*#13...........2meters @18.00 per meter

*#14............2meters@18.00 per meter

*#15............2meters@18.00 per meter

*#16............2meters@18.00 per meter

TOTALS:

50 meters of brocade @ 9.00 per meter =3D $450.00

11 meters of velvet =3D $180.00 (if #02 is available)

=

-------------------------------------------------------------------------=

-

Thank you very much Zuo YU, I hope you had a nice Holiday. =

Please go ahead and ship the material. You can consider this email a =

confirmation. Go ahead and let me know when you have shipped and what =

the final charges are so I can send you a payment promptly. My number =

is....

253-333-5188

Please feel free to give this number to DHL and feel free to =

call me if you have any questions or concerns.

It is a pleasure doing business with a company who is so =

prompt and willing to ship things quickly!!! Thank You very much. I look =

forward to many more years of business with you. I normally make 6 major =

purchases a year, however from time to time I will get contracts that =

end up requiring extra fabrics or more yardage so at hose times I will =

purchase small fil in orders (however I will be within your minimums). =

Thank You so much, and I look forward to working with your fine products =

and am confident my clients will be happy as well.

(Please let me know as soon as you ship )

Candy Turner

The Trunk Show Studio

Owner/Interior Decorator

----- Original Message -----=20

From: Zuo Yu=20

To: Ana=20

Sent: Monday, November 05, 2001 8:07 PM

Subject: Re: silk brocade order

 

Hello!Dear Candy Turner:

Thank you for your email.Sorry for our delay in responding =

to your inquiry.Yesterday is holiday here in China.

Regarding the brocade fabrics you need:

Brocade 15 is unavailable now.All the others are available =

right away.So the total quantity is 38 meters .The price is 38 x 9 =

=3DUSD342.00

Regarding the velvet you need:

I am sorry only velvet 16 is available now.So the price is =

18 x 2 =3D USD36.00

We will send the package to you through DHL,it takes 5 =

business days to reach you.The shipping charge for this order is =

USD125.00

So the total charge for this order is USD503.00

You can figure out the shipping charge yourself.About 5 =

meters of brocade weights 1 kilogram and about 3.5 meters of velvet =

weights 1 kilogram.To use DHL to USA,the starting charge is USD25.00,it =

covers 0.5 kilogram, and for every addaitional 0.5 kilograms,the added =

shipping charge is USD7.00.

Regarding velvet again,velvet 02 might be available,it is =

stored in our warehouse near airport.Velevt 13,14,15,16 are =

available,all the other velvet are unavailable (except velvet 02) at =

least for the time being.

You can change the content of your order as you like.After =

receiving your confirmation of your order by email,we will send the =

products you ordered the next day after receiving your confirmation.It =

takes 5 business days for it to reach you.You can send check after we =

send out the package or after you receive the package as you like.

We need your telephone number in sending the package to =

you.DHL might need it to contact you when the package reaches its =

destination.

Hope we can establish a long business relationship.If you =

have any questions,please feel free to contact us.

Best Regards

Zuo Yu

General Manager

Changsha Xiangchu Silk Co.

----- Original Message -----=20

From: Ana=20

To: Zuo Yu=20

Sent: Saturday, October 06, 2001 5:04 PM

Subject: Re: silk brocade order

 

Dear Zuo Yu,

I am ready to place my my order. I am forwarding you the =

items I need. Please let me know if they are available right away, and =

what my total is, and I will put a business check in the mail tomarrow =

(monday). Also, how long does it normally take to ship these items out?? =

I apologize for all the questions, but I have been buying from the same =

supplier for 8 years but recently have began to be very unsatisfied at =

quality and the time it was taking to receive merchandise. I am looking =

for a new supplier for my regualr shipments. Thank you and Please see my =

order following with a few last questions.

Here is my order:

BROCADES: 9.00 per meter

Brocade-New03 ......2meters

*Brocade-New05.......2 meters

*Brocade-New09.......3meters

*Brocade-New10.......2meters

*Brocade-New11.......3meters

*Brocade-New15.....2meters

*brocad-New17.........2 meters

*Brocade18..............1meter

*Brocade21..............2meters

*Brocade28..............2meters

 

*Brocade30................2meters

*Brocade 31................2meters

*Brocade32.................2meters

*Brocade34...........3 meters

*Brocade40..........3meters

*brocade08..........2 meters

*Brocade15..........2meters

*Brocade 17..........1 meter

*Brocade19............2 meters

TOTAL OF 40 METERS @ 9.00 per Meter =3D$360.00 (for =

brocades)

VELVETS:

*Velvet01...........2Meters.........16.00per meter =

=3D$32.00

*Velvet02...........2Meters.........12.00per meter =

=3D$24.00

*Velvet03..........2Meters..........12.00permeter =

=3D$24.00

*Velvet10..........2Meters..........22.00per meter =

=3D$44.00

*Velvet16..........2Meters..........18.00per meter =

=3D$36.00

TOTAL OF10 METERS=3D $160.00 (for Velvets)

 

Total due for complete Order is............$520.00 (not =

including shipping)

 

 

=

-------------------------------------------------------------------------=

----------------------------

Please email me right away and let me know if this is =

the correct amount , and the total with your fastest shipping method =

(express, etc..) please be sure and include how much time it will take =

for you to pack and ship my order. I am on a time constraint with a =

company I am contracting some work through and need this material to =

complete the orders.

Thank You for your time it is very appriciated.

Candy Turner

The Trunk Show Studio

2308 'O' Street NE

#C

Auburn, WA 98002

 

Sincerely

Candy Turner

The Trunk Show Studio

----- Original Message -----=20

From: Zuo Yu=20

To: Ana=20

Sent: Saturday, November 03, 2001 6:42 PM

Subject: Re: silk brocade order

 

Hello!Dear Candy Turner:

Thank you for your email.

The price for brocade fabrics is USD9.00 per yard (not =

including shipping charges).We will ship them to USA through DHL.We can =

accept both personal and bank checks.The check must be dawn on a US =

bank.

Best Regards

Zuo Yu

General Manager

Changsha Xiangchu Silk Co.

----- Original Message -----=20

From: Ana=20

To: sales@shasha.org=20

Sent: Thursday, October 04, 2001 5:58 PM

Subject: silk brocade order

 

Mr. Zuo Yu,

Hi, I am interested in purchasing several yards of =

several different silk brocades you have on your web page.

I am an interior decorator and teacher and am =

ordering supplies for some winter classes. Can you please tell me how =

much these are per yard?? and do you accept Business Checks in U.S. =

Funds???

Thank You,

Candy Turner

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